FAQ
Find answers to the most common questions about our products, testing, shipping and orders. If you need further assistance, our team is here to help.
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info@alpenix.ch
Phone
+41 44 123 45 67
Response Time
Within 24 hours
Peptides are short chains of amino acids that play important roles in biological processes. In research, they are studied for their potential effects on metabolism, recovery, aging, hormone regulation and more.
Yes. Every batch is independently tested in an accredited laboratory in Switzerland for purity, potency and identity. Test reports are available via QR code on each product.
Our peptides are produced in GMP-certified facilities following strict international standards for quality management, hygiene and safety.
Quality is ensured through GMP-certified manufacturing, independent third-party testing in Switzerland, cold-chain shipping and full batch traceability with Certificates of Analysis.
Lyophilized peptides should generally be stored in a cool, dry place away from direct sunlight. Reconstituted peptides are typically stored at 2–8°C. Always refer to the product-specific guidelines.
Orders are typically processed within 1–2 business days. Delivery times vary by destination, generally ranging from 3–10 business days for international shipments.
Yes, we ship to many countries worldwide. Shipping options and restrictions may vary depending on local regulations. Contact us if you have questions about your location.
Yes. Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
We accept major credit cards, bank transfers and select cryptocurrency options. Payment methods may vary by region.
Yes. We welcome wholesale, distribution and research partnerships. Please contact us through our partnership inquiry form for more information.