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Legal

Shipping and Delivery Policy

How we dispatch orders, what delivery times to expect, and how shipping costs and customs charges are handled.

1. Dispatch location

We dispatch orders from Switzerland. Goods are shipped in neutral, low-profile packaging. Products are packaged so as to protect temperature- and light-sensitive materials during normal transport.

2. Processing time

Orders are normally processed within 1–2 business days after payment has been received. We will inform you promptly if an item is temporarily unavailable.

3. Delivery times

Delivery times depend on the destination and on customs processing. As a guide:

  • Switzerland — generally 1–3 business days;
  • European Union — generally 3–7 business days;
  • Other countries — generally 5–12 business days.

These are indicative times and not guaranteed delivery dates.

4. Shipping costs

Shipping costs are calculated during checkout and shown before you place your order. Any shipping threshold or flat rate is displayed in the shop. Shipping costs are additional to the product price unless stated otherwise.

5. Customs, import duties and taxes

Deliveries to countries outside Switzerland may be subject to import duties, value added tax and customs clearance fees. These charges are borne by the recipient and are not included in the price we charge. We have no influence over these amounts and cannot estimate them in advance. Please contact your local customs authority for information before ordering.

6. Delivery address

Please ensure the delivery address is complete and correct. We are not liable for failed deliveries, delays or additional costs resulting from an incorrect or incomplete address. Please inform us immediately if you notice an error; dispatch may still be prevented if the order has not yet left our premises.

7. Tracking

Where a tracking service is available, we will send a tracking number by e-mail once your parcel has been dispatched so that you can follow its progress.

8. Transport damage

Please inspect the parcel on receipt. If the packaging is visibly damaged or goods are missing, note this with the carrier where possible and contact us immediately at info@alpenix.ch, with photographs and the batch number, so that we can arrange a replacement. Please see our Returns, Defects and Refund Policy.

9. Country restrictions

We do not ship to every country. Please check our Country and Sales Restrictions before ordering. We may cancel orders destined for restricted destinations.